Safe and fair play

We consider providing a fair and secure gameplay environment a top priority. In pursuing that goal, we do not tolerate cheating or abusive behavior. We expect our players to play fairly and by the rules of the game at all times.

Misconduct with any of the practices listed below or our Terms and Conditions, will lead to penalties such as, including but not limited to, revoked in-game items, temporary game suspension and permanent game account closure.

Help us create a great gaming environment, and safeguard your account and device by keeping the following in mind while playing:

Disruptive behaviour

We’re all here to enjoy games together. Sometimes that can mean arguing with friends over bad results and being unlucky. That’s fine, but being abusive towards others drains the fun from the game.

When engaging in any kind of in-game communication, we kindly ask that you are respectful of others.

Here are a few examples of that we consider inappropriate:

Hate speech, racism and other discriminatory language

Obscene or sexually explicit banter

Threats or harassment

Excessive swearing

Bullying

Report! If you encounter another player misbehaving towards yourself or others, please let us know by reaching out to your respective Club host or Your Agent or reach out to us by sending email to [email protected].

Consequences of misconduct: disruptive behavior can lead to temporary and even permanent game account closure. Making false reports just to get someone banned can lead to the same result.

Use of third party software

Third party software consists of using 3rd Party Tools that manipulate gameplay. By altering game functionality, third party software aims to provide unfair advantages while putting your account and privacy at risk.

Third party software includes:

Hacks, “mods”, or programs that unfairly alter game functionality

“Bots”, or gameplay automation services or scripts

Any other programs that aim to modify or provide users with information about other users actions not accessible to them without using such tools

Consequences of misconduct: Trying to gain an unfair advantage by using prohibited 3rd party software will result in a permanent ban for any offending account(s).

Unauthorized gem buying/selling

Certain websites and individuals might offer cheaper diamonds. Don’t be fooled – it’s a scam.

Such services request private login data (such as your User ID, Apple ID, Google Play credentials, etc) in order to access your game account. These vendors will gain access to your account and oftentimes, hijack the account and try to use your chips and account to cause you harm.

IMPORTANT: if you release your private information/credentials to 3rd parties, you’re permanently placing your game and financial/online security in a high-risk situation.

Consequences of misconduct: Purchasing gems or diamonds from 3rd party vendors can lead to revoked in-app items and can even get your account permanently banned.

Buying selling and sharing game accounts

Selling, buying, sharing or giving game accounts to other players is against our User Agreement and never endorsed by BetnClubs.

Consequences of misconduct: We cannot guarantee the security of any account that has been passed from one player to another; we reserve the right to permanently ban any account that has been transferred between players

Other unacceptable behaviour

Betn’Clubs Staff impersonation

Phishing other players’ accounts

Refund abuse

Knowingly exploiting a bug

Encouraging others to break the rules

Asking for or providing personal contact information

Misuse of in-game chat for Advertising, Spamming & Scamming